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NetPack

Terms and Policy

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Terms & Conditions

Effective Date: 18 July 2026

Welcome to Netpack Logistic. By using our app, you agree to the following terms and conditions.

1. Use of the App

You may use our app to browse products, place orders, and send packages from Nepal to supported countries. You agree to use the app only for lawful purposes.

2. Orders

  • Please provide accurate delivery and contact information.

  • Once an order is confirmed, changes or cancellations may not be possible after processing has started.

  • We reserve the right to refuse or cancel any order if necessary.

3. Shipping

  • Delivery times are estimates and may vary due to customs, weather, or other factors beyond our control.

  • Customers are responsible for providing the correct delivery address.

  • Additional customs duties or taxes, if applicable, are the responsibility of the customer.

4. Products

We try to ensure that product descriptions and images are accurate. However, actual products may vary slightly in appearance due to packaging, lighting, or manufacturer updates.

5. Payments

All payments must be completed before orders are processed. We use secure payment methods to protect your transactions.

6. Returns and Refunds

Returns or refunds are available only for eligible cases, such as damaged, incorrect, or missing items. Please contact us within 7 days of receiving your order.

7. User Responsibilities

You agree not to:

  • Use the app for illegal activities.

  • Provide false or misleading information.

  • Interfere with the operation or security of the app.

8. Privacy

We respect your privacy. Your information is used only to process orders, provide customer support, and improve our services.

9. Changes to These Terms

We may update these Terms & Conditions from time to time. The latest version will always be available in the app.

10. Contact Us

If you have any questions, please contact us through the support section of the app or by using the contact details provided by Netpack.

By using Netpack Logistic, you agree to these Terms & Conditions.