Privacy Policy

1. Introduction

NetPack ("we," "our," "us," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (https://www.netpacklogistic.com/) and mobile application (the "Service"), as well as our offices and other locations.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Service. By accessing and using NetPack, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

2. Information We Collect

2.1 Information You Provide Directly

• Contact Form Data: When you submit our contact or inquiry forms, we collect your name, email address, phone number, company information, and message content.
• Account Information: When you create an account, we collect your name, email, password, phone number, address, and business information.
• Communication Data: We collect information when you email us, call us, or communicate with us through the Service.
• Payment Information: If applicable, payment processors handle billing information securely (we do not store full credit card details).

2.2 Information Collected Automatically

• Usage Data: We collect information about how you interact with our Service, including pages visited, time spent, clicks, and searches.
• Device Information: We collect device type, operating system, browser type, IP address, and unique device identifiers.
• Location Data: With your consent, we collect general location information (city/country level) to enhance logistics services and provide localized content.
• Cookies & Similar Technologies: We use cookies, web beacons, and similar tracking technologies to improve user experience and analytics.
• Analytics Data: Google Analytics collects aggregate data about website traffic and user behavior.

2.3 Information from Third Parties

• Information from third-party services and business partners relevant to logistics operations.
• Publicly available information to verify your identity or business details.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our logistics services
• To process inquiries and respond to your requests
• To send you notifications about shipments, updates, and service announcements
• To calculate shipping rates and provide location-based services
• To personalize your experience and provide relevant content
• To send marketing communications (with your consent)
• To analyze website and app usage through Google Analytics
• To detect, investigate, and prevent fraudulent transactions and abuse
• To comply with legal obligations and enforce our terms
• To improve service quality and develop new features

4. How We Share Your Information

4.1 Third-Party Service Providers

We share information with service providers who assist in our operations, including:

• Google Analytics: For website analytics and traffic analysis
• Hosting Providers: For website and app hosting and infrastructure
• Email Service Providers: For sending transactional and marketing emails
• Payment Processors: For processing transactions (if applicable)
• Logistics Partners: Only information necessary for shipment fulfillment

All service providers are contractually obligated to use your information only as necessary to provide services to us and maintain strict confidentiality.

4.2 Legal Requirements

We may disclose your information if required by law, such as in response to legal process, court orders, or government requests, or to protect our rights, privacy, safety, or property.

4.3 Business Transfers

If NetPack is involved in a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your personal information becomes subject to a different privacy policy.

4.4 No Selling of Data

We do not sell, trade, or rent your personal information to third parties for their marketing purposes.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, remember preferences, and analyze how you use our Service.

Types of Cookies:

• Essential Cookies: Required for the Service to function properly
• Analytical Cookies: Help us understand how users interact with our Service
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Track your activity to deliver relevant advertising

Managing Cookies:

You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of our Service.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

• Encryption of data in transit (SSL/TLS)
• Secure server infrastructure and firewalls
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Employee confidentiality agreements

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, and you use our Service at your own risk.

7. Data Retention

We retain personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Retention periods vary depending on the context:

• Account information: Retained while your account is active, plus 1-3 years after deletion
• Contact form submissions: Retained for 2-3 years for business purposes
• Analytics data: Typically retained for up to 26 months (configurable in Google Analytics)
• Marketing communications: Retained until you unsubscribe

You may request deletion of your data at any time, subject to legal obligations to retain certain records.

8. Your Privacy Rights

Depending on your location, you may have the following rights:

8.1 GDPR Rights (EU/EEA Users)

• Right to Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your data ("right to be forgotten")
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a portable format
• Right to Object: Object to processing, including marketing communications
• Right to Withdraw Consent: Withdraw consent to processing at any time

8.2 CCPA Rights (California Residents)

• Right to Know: Request what personal information is collected, used, and shared
• Right to Delete: Request deletion of personal information collected from you
• Right to Opt-Out: Opt out of sale or sharing of personal information
• Right to Correction: Request correction of inaccurate information
• Right to Non-Discrimination: We will not discriminate for exercising CCPA rights

8.3 How to Exercise Your Rights

To exercise any of these rights, please contact us at admin@netpacklogistic.com with "Data Request" in the subject line. Include details about your request. We will respond within 30 days (GDPR) or 45 days (CCPA) as required by law. We may request verification of your identity before processing your request.

9. Location-Based Services

Our app may request access to your location to provide logistics services, calculate shipping rates, and offer localized features. You can control location permissions through your device settings. We collect only general location data (city/country level) unless you provide more detailed address information in your account.

10. Push Notifications & Communications

With your consent, we send push notifications about:

• Shipment tracking and delivery updates
• Service announcements and important information
• Promotional offers and new features

You can manage notification preferences in your account settings or device settings at any time. To unsubscribe from marketing communications, click the "unsubscribe" link in emails or contact us directly.

11. Children's Privacy

Our Service is not intended for individuals under 18 years of age (or the age of digital consent in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that a child has provided information to us, we will promptly delete such information and terminate the child's account. If you believe we have inadvertently collected information from a child, please contact us immediately.

12. Third-Party Links & Services

Our Service may contain links to third-party websites and applications. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing personal information. This Privacy Policy applies only to our Service.

13. International Data Transfers

Your information may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have data protection laws that differ from your home country. By using our Service, you consent to the transfer of your information to countries outside your country of residence, which may include countries without similar data protection laws.

For EU users: We implement appropriate safeguards for international transfers, including Standard Contractual Clauses approved by the EU.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The "Last updated" date at the top indicates when this policy was last modified. Your continued use of the Service after changes constitutes your acceptance of the updated Privacy Policy.

For significant changes, we will attempt to notify you by email or prominent notice on our Service.

15. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or our privacy practices, please contact us:

Data Protection Authority

EU residents have the right to lodge a complaint with your local data protection authority if you believe we have violated your privacy rights.